1.)  Am I required to do anything before the housekeeper arrives? We ask that you pick up toys, clothing and other household or office items before our maid(s) arrive to save time, and allow our maids to work more efficiently.

2.) Are you going to send a team of maids?  No, typically, we usually only send one thoroughly trained & experienced maid, but if it is a large job, then we will send more than one.

3.)  Do I have to sign a contract?  No, absolutely not.  Unlike most maid companies, we don't require you to sign a contract.  You may cancel service at any time. The only thing we do ask is that you plan on cancelling a regularly scheduled house cleaning, that you give us 48 hours advance notice.  Our house cleaners are paid for each home or office they clean -  a cancellation without enough notice to reschedule another appointment directly affects the housekeeper's income.

4.) How are you able to gain access to the house if I am not at home?  Many of our customers are not at home when we perform cleanings.  What we will do is make personal and confidential arrangements with you on how to gain access to the house if you are absent.

5.) What if my house cleaning is scheduled on a holiday?  If your home or office cleaning falls on a holiday, then we will contact you to reschedule.

6.) What type of training do your maids have? Excellent question!  Our housekeepers & maids have hundreds of hours of experience.  We have our own course & tests they must take in order for them to qualify for a spot on our team. Our management team and cleaners are constantly trained in proper cleaning techniques; use of different cleaning products; proper use and maintenance of cleaning equipment; use of alarm systems; workplace safety; organizational and time management skills; knowledge of our company's policies; communication skills, with the client, co-workers, pets and the company; and map-reading skills.

7.) How is payment handled?  We currently accept Cash or Checks.  Although, we will be able to accept VISA & MasterCard soon.  If you are not at home, simply leave your payment on the countertop and our maids will pick it up and enter it into our system.

8.) What about Special Requests, Chores or One-Time Cleanings?  We love special requests.  Just give us a call, and we will do everything that is necessary to accommodate you.

9.) Do You Carry Insurance For Damage? While every effort is made to use great care in your home, sometimes accidents do happen. Our housekeepers are trained to immediately notify our office (and you) if something is broken or damaged so that we can handle the situation as soon as possible. If we should break or damage something, we will make every effort to have the item repaired or if necessary it will be replaced.

10.) How do you monitor quality of services performed?  Quality housekeeping is our primary concern.  To ensure quality, we train our maids to double and triple check everything on the cleaning list.  We also employ a manager to accompany the maid periodically to inspect your home or office to make sure the services you are paying for are being performed.  Unfortunately, most maid companies don't do this!

11.) What about background checks?  Yes, this is the most important employee screening process of all.  Before we employ any one, the applicant must have verifiable references, a stable employment history and no prior felony convictions.  We also perform random drug testing on all of our employees.

12.) What about pets?  Pets are not usually a problem.  We would like to know the names of your pets for reference during our housekeeping sessions.  And, if you have any large pets, we do request that you secure them. : - )

13.)  Do you supply the cleaning products?  Yes, we do.  Although, many of our customers like to use their own cleaning supplies that they're more comfortable with.  If you would like us to use our own products, you will have a choice between the traditional cleaning products on the market and GREEN Non-Toxic, environmentally safe products.  Over recent years, we have been slowly switching to all natural cleaning products, which are better for the environment and your overall health.  Click here for more information on green products.

14.)  How do I provide feedback to my home or office cleaning?  If you believe we have missed something, or not cleaned properly, just give us a call and one of our maids will go back out and correct anything that needs attention.

15.) Should I tip my housekeeper or maid?  Tipping is not required, nor expected, but is always appreciated.  If you feel that they have done an exceptional job, and would like to show your gratitude, then you may leave a cash tip.  We will also leave a post-paid comment card for you to fill out.  An occasional note will really mean a lot too!

16.)  Why is the first time you clean my home priced higher?
We begin your service with an initial "detail clean" of your home. This first cleaning is similar to a "catch up" clean or a spring clean. There are a variety of first time tasks performed during this clean that require extra time and effort. There is a big difference between "old" dirt and "new" dirt. If we don't get rid of it the first time, keeping your home truly spotless will not be possible. It is not uncommon for us to spend two to four times longer than it will take on regular, repeat maintenance cleaning.

17.)  How does our maid service relationship work?  We always appreciate your patronage.  We offer service weekly, every two weeks, every three weeks, monthly or on an as-needed basis.  We realize everyone has busy schedules, and we will do whatever is necessary to work around them for you.

18.)  Is Atlanta Maid Service a franchise?  No, and we will never be one.  We believe in personalized, flexible, friendly, home-town service.  You won't find anybody trying to put pressure you over the phone or in-person.

19.)  Why is there a need for an in-home estimate?  A walk-through is necessary for us to provide you with an accurate estimate.  We can give you a ballpark figure over the phone as to how much it will cost to cleaning your home or small office, but cannot guarantee the price until we're on site.  We will custom tailor a cleaning for your property based off of your specific needs and requirements.

20.)  Do you clean windows?  Yes, we clean windows on the inside only.  If you're looking for outside window cleaners, we suggest that you hire a company that specializes in it.

21.) Will I have the same housekeeper every time?  Our goal is to match you up with a housekeeper you are very happy with so that the same person cleans your home on a regular basis.

22.) How long will it take to clean my home or office?  Naturally, this can depend on the condition of the house and other variables, but as a rule, most homes and offices we maintain on a regular basis are cleaned in 2-4 hours.  Initial cleanings may take longer to bring it up to par.

23.)  Will the housekeeper do the laundry and iron my clothes?  No, unfortunately we do not offer these services.